Cancellation and Refund Policy

1. Down Payment Policy

All bookings require a down payment at the time of order placement. The down payment amount is calculated as a percentage of your total order value:

• Standard Services: 10% down payment
• Premium Services: 20% down payment
• The specific down payment percentage is determined by the service(s) you select and will be clearly displayed during checkout

2. Payment Structure

Your order total is split into two payments:

• Down Payment: Charged immediately upon order placement
• Remaining Balance: Automatically charged 2 weeks (14 days) before your scheduled event date

You will receive email notifications before the remaining balance is charged, giving you time to update your payment method if needed.

3. Cancellation Policy

Cancellation refunds are calculated based on the remaining balance only (excluding the non-refundable down payment):

• 7+ days before event: Full refund of remaining balance (down payment is non-refundable)
• 3-6 days before event: 50% refund of remaining balance (down payment is non-refundable)
• Less than 3 days before event: No refund of remaining balance (down payment is non-refundable)

Example: If your total order is $1,000 with a 10% down payment ($100), and you cancel 5 days before the event:

• Down payment ($100): Non-refundable
• Remaining balance ($900): 50% refund = $450
• Total refund: $450

4. Event Date Changes

We understand that plans can change. Changing your event date is allowed and encouraged:

• Date changes must be requested at least 7 days before your original event date
• Any additional costs incurred due to date changes (e.g., price differences, rush fees) will be covered by the company and platform - you will not be charged extra
• The scheduled payment for the remaining balance will automatically adjust to 2 weeks before your new event date
• Your down payment remains valid and is transferred to the new date

To request a date change, please contact us at support@bloominggraceevents.com or call us at (555) 123-4567.

5. Weather-Related Cancellations

For outdoor events, weather-related cancellations are handled with flexibility:

• Rescheduling is available at no additional cost
• If rescheduling is not possible, standard cancellation policies apply
• We monitor weather conditions and will proactively contact you if severe weather is forecasted

6. How to Cancel or Change Your Order

To cancel or modify your order:

• Online: Log into your account and navigate to "My Orders" to request cancellation or date changes
• Email: Send your request to support@bloominggraceevents.com with your order number
• Phone: Call us at (555) 123-4567 during business hours (Monday-Friday, 9 AM - 6 PM PST)

Please include your order number in all communications for faster processing.

7. Refund Processing

If you are eligible for a refund:

• Refunds are processed to the original payment method used for the order
• Processing time: 5-10 business days after cancellation approval
• You will receive an email confirmation once the refund has been processed
• If the remaining balance has not yet been charged, only the down payment will be retained (non-refundable)

8. Special Circumstances

We understand that exceptional circumstances may arise. Please contact us directly to discuss:

• Medical emergencies
• Family emergencies
• Venue cancellations beyond your control
• Other extenuating circumstances

We will work with you to find a fair solution on a case-by-case basis.

9. Contact Information

For questions about this policy or to request cancellations or changes:

• Email: support@bloominggraceevents.com
• Phone: (555) 123-4567
• Address: 123 Balloon Street, Pleasanton, CA 94566
• Business Hours: Monday-Friday, 9 AM - 6 PM PST