Terms and Conditions

1. Acceptance of Terms

By accessing and using Blooming Grace Events's balloon decoration services, you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

Blooming Grace Events provides professional balloon decoration services for events including but not limited to birthday parties, weddings, corporate events, graduations, and special celebrations.

3. Booking and Payment

• All bookings require a minimum 2-week advance notice for optimal service quality
• Rush orders (same-day or next-day) are subject to a 25% rush fee
• Payment Structure: A down payment (10% or 20% depending on the service) is required at the time of booking. The remaining balance will be automatically charged 2 weeks before your event date.
• We accept major credit cards and digital payment methods

4. Cancellation Policy

For detailed information about our cancellation and refund policy, including down payment terms, refund schedules, and event date changes, please refer to our Cancellation and Refund Policy.

5. Service Areas and Travel Fees

• Primary Service Area (Tri-Valley): No travel fee
• Extended Service Area (Mountain West): $50 travel fee
• Outside service areas: $75 travel fee (availability subject to confirmation)

6. Setup and Breakdown

• Setup typically begins 1-2 hours before your event time
• Breakdown and cleanup is included in all service packages
• We require access to the venue during setup and breakdown times

7. Liability and Safety

• Blooming Grace Events carries comprehensive liability insurance
• We are not responsible for damage caused by guests or venue conditions
• All decorations are installed following safety guidelines
• Children should be supervised around balloon decorations

8. Weather and Outdoor Events

• Outdoor events are subject to weather conditions
• High winds or severe weather may require rescheduling
• We reserve the right to modify outdoor setups for safety

9. Customization and Changes

• Custom designs require approval 48 hours before the event
• Last-minute changes may incur additional fees
• Color and style availability subject to inventory

10. Satisfaction Guarantee

We strive for 100% customer satisfaction. If you're not completely satisfied with our service, please contact us within 24 hours of your event.

11. Privacy and Data Protection

Your personal information is protected under our Privacy Policy. We never share your data with third parties without your explicit consent.

12. Contact Information

For questions about these terms or to discuss special arrangements, please contact us:

• Email: legal@bloominggraceevents.com
• Phone: (555) 123-4567
• Address: 123 Balloon Street, Pleasanton, CA 94566

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.